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Recording issues when recording "Window" or "Screen" on Mac
A generic screen recording issue for specific Mac OS + browsers
If you are using a Mac and trying to record "Window" or "Screen" using Guidde you may be experiencing:
  • The recording completes and all you see is a black screen.
  • Nothing happens when you click on record.
This has been identified for either Chrome on Big Sur OS / Edge on Monterey OS combinations, as well as with other screen recording tools besides Guidde.
This is not an issue if you are trying to record a tab.
To resolve for Chrome:
  1. 1.
    Open your Chrome browser
  2. 2.
    Click on the 3 dots on the top right and go to Settings -> Advance Settings -> System: chrome://settings/system
  3. 3.
    Disable "Use hardware acceleration when available"
Chrome system settings
To resolve for Edge:
  1. 1.
    Open your Edge browser
  2. 2.
    Click on the 3 dots on the top right and go to Settings -> System and performance: edge://settings/system
  3. 3.
    Disable "Use hardware acceleration when available"
Edge system settings
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